Privacy Policy

We collect information you provide directly, such as your name, email address, phone or messaging details, travel dates, destinations, party size, interests, accessibility needs, budget range, and communications with us.

When you use the website, we may receive limited technical information such as your device, browser, IP address, approximate location derived from IP, pages viewed, and information stored through browser technologies.

We use personal information to respond to enquiries, design and operate requested travel services, communicate about an itinerary, provide support, keep our website secure, prevent fraud, and meet legal or regulatory obligations.

We use only the information reasonably needed for these purposes and will ask for additional information when a particular travel arrangement requires it.

We may share relevant information with hotels, transport providers, guides, attractions, restaurants, and other suppliers when needed to plan or deliver the service you request. We may also use trusted providers that support communications, website hosting, security, or administration.

We may disclose information where required by law, to protect rights and safety, or in connection with a business reorganization. We do not sell your personal information.

NihaoRoam operates from China and may process or share information in China and other locations where our suppliers or service providers operate. Privacy laws in those locations may differ from the laws where you live.

When making such transfers, we take reasonable steps to use appropriate safeguards and limit information to what is needed for the relevant purpose.

We retain information for as long as needed to answer your enquiry, provide requested services, resolve disputes, maintain records, and meet legal obligations. We then delete or anonymize it where reasonably practicable.

We use reasonable administrative, technical, and organizational safeguards. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.

Browser technologies such as cookies can help a website operate, remember preferences, and understand basic usage. You can usually control or delete cookies through your browser settings. Disabling cookies may affect some website features.

Subject to applicable law, you may ask us to access, correct, delete, restrict, or object to processing of your personal information, or withdraw consent where processing relies on consent.

To make a request, email [email protected]. We may need to verify your identity and may retain certain information where the law permits or requires us to do so.

Our website is not directed to children acting independently. If you believe a child has provided personal information without appropriate authorization, please contact us so that we can review and address the matter.

We may update this Privacy Policy to reflect changes in our services, legal obligations, or privacy practices. The effective date above shows when it was last updated.

For privacy questions or requests, contact Huanke Technology Co., Ltd., Chengdu at [email protected].